Team TSB: Customer Care
02/14/2024
Team TSB: Customer Care
Here at The Savings Bank, we are incredibly proud to say that our Customer Care team remains entirely in-house. What does this mean? What are the benefits of this? How do you get in touch with our Customer Care team? Keep reading for the answers to all these frequently asked questions!
What is Customer Care?
The Customer Care team at The Savings Bank is ready to assist our customers with a variety of topics from A-Z. They can assist with things like password retrieval, debit card questions, balance inquiries, and so much more!
Our Customer Care team follows many of the principles of customer service. We believe in:
Speed - Our goal is to provide our customers with assistance as quickly as possible so that they can continue with their day.
Accuracy – Our Customer Care team is well versed in our products and services, and they can accurately diagnose customer inquiries and provide timely fixes.
Accessibility – We aim to make ourselves available during all business hours via phone or through our online portal. However, because we manage our customer care department in-house, our representatives are not available outside business hours. To help alleviate stress, our online Contact Us form is always available, and once our Customer Care team is back in the office, someone will reach out to address your inquiry.
Respect – Respect is at the heart of our customer service philosophy. We believe in being kind and maintaining the human aspect of banking. That is why we believe it is important for our phones to be answered by real humans that live and work in the same communities as our customers.
Quality – We aim to provide excellent service every time. If our Customer Care team cannot solve your inquiry immediately, they will reach out to those who can and make sure you get a resolution as soon as possible.
What are the Benefits of an In-House Customer Care Team?
The best way we can maintain our promise of quality Customer Care is by keeping our team in the same communities our customers are in. When you contact our team, you are not sent off to the far reaches of the earth, but directly to our team in Central Ohio. This allows our team to individualize solutions to every customer inquiry. Our team members are even able to familiarize themselves with customers.
Our Customer Care team is made up of people who live and work in the communities we serve. They have a vested interest in our customers’ success and often provide a familiar face. Our customers can rest assured that they are not just a number to our team.
How Can Customer Care Be Reached?
Our Customer Care team can be reached during business hours at 1-800-582-2265. If you have an inquiry outside of business hours, or would prefer to contact us through the website, you can find the contact form at https://www.thesavingsbankohio.bank/about/contact-us.html.