Notice Details

Looking for information about our August 2023 system upgrade?

UPDATE SEPTEMBER 8, 2023:

As indicated below, personal online banking customers who receive eStatements will need to re-enroll in order to continue to receive alerts about their monthly statement. Please click here for information on how to re-enroll.

UPDATE AUGUST 14, 2023:

Customers who have not accessed their personal online banking in over 90 days will need to re-enroll by clicking the Enroll Now button on the login window. If your accounts do not populate, please use our Contact Us form or give us a call at 1-800-582-2265.

Please allow a few days for all debit card transactions to populate on your online banking.

Users can now access online banking via the link on our homepage. Our apps are available in the App Store and Google Play Store:

My TSB

Apple

Android

 

My TSB for Business

 
 

This will be your ongoing information source as we complete our upcoming upgrade. Please check back often, as we will add new information, tutorials, and more as the upgrade progresses. If you have any questions, please give us a call at 1-800-582-2265 during regular business hours.

Quick Menu:

PLEASE REVIEW information below for any product you use with The Savings Bank.

 

UPDATE: Click here new information for Quicken and QuickBooks users

 

The Savings Bank has always dedicated itself to offering premium products and services to our customers. It is with this philosophy in mind that The Savings Bank has decided to pursue an exciting new system upgrade that will allow us to offer even greater banking solutions and technology to our customers.

We want you to be aware of these changes and ask that you read this page carefully to help ensure the transition to our new system causes you as little disruption as possible.

 

  • Our upgrade will begin Friday, August 11, 2023 at 5:00pm EST

  • All offices of The Savings Bank will be closed Saturday, August 12, 2023.

  • The upgrade will be completed Monday, August 14, 2023 at 8:00am EST

  • During the upgrade process, Online Banking, Bill Pay, and Mobile Banking for both personal and business accounts will be unavailable.

  • Please note that loan payments scheduled through the Smart Pay application will need to be re-entered in our new platform following the upgrade. You should have received a letter if you use this platform; please give us a call at 1-800-582-2265 ext. 2256 so that we can securely transfer your information to the new platform.

 

IMPORTANT DATES & INFORMATION

AUGUST 10, 2023

 

  • As of 9:00am EST on August 10, 2023, users will no longer have access to the current Personal or Business Bill Pay systems. Access will not be granted to the new system until 8:00am Monday, August 14.

    All payments pre-scheduled to be paid during that period will be processed, but new payments will not be able to be entered until August 14. See the Bill Pay section below for more information.

 

AUGUST 11 - 13, 2023

  • Personal Online and Mobile Banking will be unavailable beginning at 5:00pm EST on Friday, August 11 while we upgrade our Online and Mobile Banking platforms. They will be unavailable until 8:00am Monday, August 14. See the online and mobile banking sections below for more information.
  • Business Online and Mobile Banking will be unavailable from 5:00pm EST on Friday, August 11 through 8:00am August 14. A TSB Business Banker will be reaching out to business customers with more information.
  • All offices of The Savings Bank will be closed Saturday, August 12, 2023.

 

AUGUST 14, 2023

  • Beginning August 14, 2023 at 8:00am, you can access our new Personal and Business Online Banking at www.TheSavingsBankOhio.bank. Online Banking must be accessed BEFORE customers can access our new mobile banking apps, My TSB and My TSB for Business.

 

  • NOTICE: When logging into Personal Online Banking for the first time after the upgrade, your temporary password will be your zip code + the last 4 digits of your social. Business Online Banking users will be contacted by a TSB Business banker with more information regarding logging in.

 

  • Beginning August 14, 2023 at 8:00am users can download and access the new personal banking and business banking mobile apps AFTER accessing Online Banking.

 

  • Please re-enter any eBills (electronic invoices) you have selected in Bill Pay. If you do not re-establish these, you will receive paper invoices rather than electronic ones.

 

  • Please note that loan payments scheduled through the Smart Pay application will need to be re-entered in our new platform following the upgrade. You should have received a letter if you use this platform; please give us a call at 1-800-582-2265 ext. 2256 so that we can securely transfer your information to the new platform.

 

INFORMATION FOR ONLINE BANKING USERS

PERSONAL ONLINE BANKING

Q: Will Online Banking be available during the upgrade weekend?

A: No. From 5:00pm EST on Friday, August 11, 2023 until 8:00am on Monday, August 14, 2023 Personal Online Banking will not be available.

Q: Do I need to re-enroll in Personal Online Banking after the upgrade?

A: No, you will not need to re-enroll. However, the first time you log into Online Banking after the upgrade, you will need to do so via desktop or through the web browser on your mobile device. After you log in you will be greeted with new terms and conditions to accept for Online Banking.

Q: Will my Online Banking username change?

A: For most users, their username will not change. There are very few special characters that will no longer be supported. We will be reaching out to any customers who are affected.

Q: Will my Online Banking password change?

A: Yes. In order to keep your confidential information secure, your Personal Online Banking password will reset. Please refer to the packet you should have received in the mail regarding this process. If you have any questions, or cannot find your mailer, please give us a call at 1-800-582-2265.

Q: I have Alerts set up within Online Banking? Is that changing?

A: Alerts set up through Online Banking prior to August 11, 2023 will not be carried over to the new system. In addition, any alerts you would expect to receive after August 11, 2023 will not be sent. You will need to set up new alerts after the upgrade.

BUSINESS ONLINE BANKING

Q: Will Business Online Banking be available during the upgrade weekend?

A: No. From 5:00pm EST on Friday, August 11, 2023 until 8:00am on Monday, August 14, 2023 Business Online Banking will not be available.

Q: What action should I take to navigate the upgrade?

A: A TSB business banker will be reaching out to you regarding the changes to Business Online Banking. If you are not contacted by one of our business bankers prior to August 1, give us a call at 1-800-582-2265.

 

INFORMATION FOR BILL PAY USERS (PERSONAL and BUSINESS)

As of 9:00am EST on August 10, 2023, users will no longer have access to the current Personal or Business Bill Pay systems. Access will not be granted to the new system until 8:00am Monday, August 14.

All payments pre-scheduled to be paid during that period will continue to be processed, but new payments will not be able to be entered until August 14.

Most recurring bill payments will transfer to our new Bill Pay platforms, but we ask you to please review your scheduled bill payments after the upgrade on Monday, August 14 to make certain all are present.

eBills (electronic invoices) initiated via Bill Pay will need to be re-entered following the upgrade. If these are not re-established, you will receive paper invoices rather than electronic ones.

 

INFORMATION FOR MOBILE BANKING USERS (PERSONAL and BUSINESS)

Q: Will I have to download a new mobile app?

A: Yes. In order to provide you with an upgraded mobile experience, we have developed 2 new apps: one for Personal accounts and one for Business accounts. Please refer to the list below to determine which app you should search for and download from the App Store or Google Play beginning Monday, August 14.

Our new personal banking app is called My TSB.

Our new business banking app is called My TSB for Business.

Please note that the names of these apps have slightly changed. You will not be able to log into either of the new apps until Monday, August 14. At that time, you will no longer be able to access Mobile Banking using the old app.

NOTE: Mobile users MUST log in to their accounts via Online Banking BEFORE logging in to the app. Attempting to log in via mobile first will result in your mobile account being locked for 24 hours.

 

TELEPHONE BANKING

CORRECTION: We have discovered an error in our customer materials. Beginning on Monday, August 14, telephone banking can be reached by calling 1-877-830-4521. We apologize for any confusion.

GENERAL FAQ

Q: Will my account number(s) change?

A: No, all current account numbers will remain the same.

Q: Is my information still secure?

A: Yes, it is secure. Keeping your information secure and private is a top priority for us. The upgrade process will not compromise the safety of your information in any way. In fact, we’re adding a number of enhanced security features as part of the upgrade.

Q: I have Overdraft Privilege. Will it change with the upgrade?

A: Yes, we are lowering the overdraft balance available on all Personal accounts from $800 to $500 effective August 14, 2023. If on that date you have an Overdraft Privilege balance equal to or greater than $500, you will not be approved for ATM withdrawals nor everyday debit card transactions until your Overdraft Privilege balance falls below $500.

Q: Will there be any impact on my automatic direct deposits and payments (ACH Transactions) that are currently set up on my accounts?

A: No, since your account numbers are not changing, existing ACH transactions like direct deposits will not be affected.

Q: If I currently have automatic transfers set to transfer money between my TSB accounts, will this continue after the upgrade?

A: No, your recurring internal transfers will not convert over to the new system. You will need to either log into Online Banking or speak with a banker to reset your automatic transfers.

Q: Will interest earned on deposit accounts be impacted?

A: No.

Q: Is the Bank’s Routing Number changing?

A: No. Our routing number remains the same: 044103976.

Q: Will there be any changes to loan accounts?

A: Due dates and loan numbers will remain the same. 

Please note that loan payments scheduled through the Smart Pay application will need to be re-entered in our new platform following the upgrade. You should have received a letter if you use this platform; please give us a call at 1-800-582-2265 ext. 2256 so that we can securely transfer your information to the new platform.

Q: Can I use my current checks?

A: Yes.

Q: Does the upgrade impact check reorders?

A: No. If, and when, you need to reorder new checks, you can re-order them through out website or give us a call at 1-800-582-2265, as you always have.

Q: Will I receive a new Debit or ATM card?

A: No, we will not be distributing new Debit or ATM cards at the time of the upgrade.

Q: Will I have access to TSB ATMs during the upgrade?

A: Each ATM will be down at various times in order to complete the upgrade. We will post this information on our website as is necessary.

Q: Will I be able to use my Debit / ATM cards during the upgrade weekend?

A: Yes, your Debit and ATM cards will continue to work for both cash withdrawals and purchases without interruption. If you anticipate needing more cash than usual over the upgrade weekend, we encourage you to withdraw prior to August 12, 2023.

Q: How will this affect the delivery of my bank statement?

A: eStatements and check images processed prior to our system upgrade will not be immediately available via Online Banking. It will take several days to populate. If you see yourself needing access to eStatements during the week of August 14, 2023, please download them prior to August 11.

Current eStatement users will need to re-enroll in e-statements on or after August 14, 2023.

Users receiving paper statements will see a change in statement design, but service will not be interrupted. Customers will receive two statements in August.

Q: Will the 24-Hour Telephone Banking number change?

A: Yes; beginning August 14, 2023, please call 877-830-4521.

Q: Will the bank locations stay the same?

A: Yes, all of our ATMs and branch locations will continue to operate.

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